Wades & Co Courtesy Policy
On your way?
Running LAAATE?
Running Late?
It is recommended for you to arrive ten minutes prior to tub rental time to prepare for the reservation.
Your tub time WILL be reduced for late arrivals or a lengthy check-in. We don't want you to lose out on valuable tub time.
Running Late?
Running LAAATE?
Running Late?
We WILL cancel a reservation for being more than 10 minutes late, unless guaranteed by a credit card. Your tub time will be reduced to be finished on time for our next scheduled guest. If you have not arrived within the first 30 minutes of rental time payments are non-refundable and Gift cards will be considered redeemed.
Running LAAATE?
Running LAAATE?
Running LAAATE?
We reserve the right to refuse admittance to those who arrive with less than 30 minutes of rented tub time remaining. If you have not arrived within the first 30 minutes of rental time payments are non-refundable and Gift cards will be considered redeemed.
No-Show ):
No-Show ):
Running LAAATE?
If you do not cancel prior to 24 hours BEFORE your rental time, you will be considered a "No-Show".
If you are more than 10 minutes late to arrive to your rental time, you will be considered a "No-Show".
"No-Show" for rental time - payments are non-refundable, card on file will be charged, and Gift cards will be considered redeemed.
Big Group?
No-Show ):
Big Group?
If you have a large group, please allow for additional time for everyone to change, and fill out any necessary paperwork, shower prior-to and after tub time.
There are multiple changing options available upon arrival.
Tub Time
No-Show ):
Big Group?
Overtime beyond the scheduled rental period will incur a charge of $20 for each additional 15 minutes.
This policy fosters accountability among renters while ensuring fairness and accessibility for all customers. By incentivizing timely visits, we help maintain service availability, contributing to a smoother and more efficient rental experience for everyone.
Standards
Expectations of Wade's And Co.
Wade's and Co. staff will always practice the essential behaviors, service standards, and ethical commitments. Wade's and Co. consistently upholds these principles—focusing on cleanliness, timely reservation check-ins, and unwavering professionalism—we aim to enhance the experiences of our customers and their guests alike. This steadfast dedication not only builds trust but also ensures that each interaction reflects our promise of delivering exceptional service and unparalleled experience.
Expectations of Customer
Customers are encouraged to interact with courtesy, patience, and respect, acknowledging the dedication and professionalism of our staff while adhering to company guidelines. Etiquette involves arriving on time, honoring reservation commitments, and maintaining personal hygiene, all of which greatly enhance the overall service experience and foster a positive atmosphere. By embracing these positive practices, we create a harmonious and efficient environment that benefits both customers and staff
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